Fulfillment Policy for Play To Win Magic: The Gathering YouTube Channel Fan Merchandise

Thank you for choosing to purchase merchandise from Play To Win. Please review our fulfillment policy for a seamless shopping experience:

Order Processing Time:

Orders are processed within 1-3 business days after payment confirmation.
During high-demand periods, processing times may be extended slightly. We will notify you promptly via email of any delays.

Shipping Options:

We offer standard shipping options based on your location and chosen courier service.
Shipping costs are calculated at checkout according to the weight and destination of your order.

Shipping Times:

Standard Shipping: Typically takes 5-10 business days within the continental US. International delivery times vary.

Tracking Information:

Once your order ships, you will receive a shipping confirmation email with a tracking number. Use this to monitor your delivery status.

Taxes:

Sales tax will be applied to orders shipped within the United States as required by law. The applicable sales tax rate will be calculated at checkout based on your shipping address.

International Orders:

Customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

Lost or Damaged Shipments:

Contact us immediately if your shipment is lost or damaged during transit. We will work with the carrier to resolve the issue promptly.

Returns and Exchanges:

Returns or exchanges are accepted within 30 days of receipt, provided the item is in its original condition.
Contact playtowinmtg@gmail.com to initiate a return or exchange. Return shipping costs are the responsibility of the customer unless due to our error.

Customer Support:

For any questions about your order, shipping, taxes, returns, or exchanges, please email playtowinmtg@gmail.com. Our customer support team is ready to assist you.

Thank you for supporting Play To Win!